Just to update on my Berlin shenanigans, Laterooms.com called me up after picking up on one of my Tweets (quick off the mark). They had looked into the problem and the fault was entirely with the hotel on this occasion as they had a full auditable trail showing that the confirmation was good as far as they understood it. So, just thought I would post a note to that effect as I was impressed at how quickly they got on the case. Ok it didn’t help at the time but at least they followed up so I will put them back on my Christmas card list 🙂